Each year at UP, we run a series of Lunch & Learn topics over the course of the year. I’m sure you know the deal by now – free knowledge, great discussions and tasty sandwiches to boot! No wonder they are popular.
Well, this year we had a bit of a re-think around our topics, including creating some new sessions and boy, did they book up fast. We even added extra dates and seats still flew out the door!
So – never one to disappoint, we’ve only gone and got you some more fab topics to hear about!
The Customer Journey
12-2pm, 28th October 2013
In today’s competitive environment delivering first class service is key to customer retention. A previously satisfied customer could very soon be heading for the door if you fail to make them feel valued and understood. Outstanding customer service also plays a critical part in delivering growth, both through increased revenue from existing customers and recommendations. Our approach to customer service is all about perception, not what happens in a particular situation but how the customer feels about it and that is far more important.
Find out how to investigate and analyse the customer journey through your business starting with when and how someone first connects with your organisation right through all the touch points along their way. This workshop will be a step towards researching your customer service so that you can go on to defining a customer service strategy and that can be integrated at every level.
Purchasing Decision Process
12-2pm, 11th November
Influencing decisions is key to making sales; it’s the mission of every sales person on the planet. However, for sales people everywhere, knowing what’s going on inside a prospect or customer’s head is tough.
This workshop will give attendees an insight into the psychology of how people make purchasing decisions, powerful stuff, because understanding that is the first step towards closing more sales and winning more business.
Reserve Your Place(s) Today!
To book a seat, please call Zoe Lumsden on 01224 651822 or email email@example.com