Average v Excellent

Posted on December 4, 2010 by


Think of someone who you believe to be average at their job. Now think of someone who is excellent at their job. What differentiates them?

We ask this question a lot in the training sessions and workshops we run and the feedback we typically get looks something like this:

  • Attitude
  • Enthusiasm
  • Confidence
  • Technical knowledge
  • Communication skills
  • Self motivated
  • Outgoing
  • Caring
  • Good with all levels of people
  • Attention to detail
  • Objective
  • Calm
  • Rational

Notice anything about this list?

Almost all of these are behavioural qualities that someone possesses, or their suitability for the job.

Next question we ask is – When you hire someone what tends to be the main things you actually look for in the selection process?

Typically the answer is something like: Skills, Knowledge and Experience, or what you could call someones eligibility for the job.

Here’s the problem – if behavioural attributes (suitability) is the main difference between an average or excellent employee yet most companies hire people for their skills, knowledge and experience (or their eligibility), surely there is a flaw in the thinking if you want to recruit excellent employees?

At The Urquhart Partnership, we aim to recruit for suitability as a priority over eligibility. And it works.

Want to know more? Drop me an email at cu@upwebsite.com and I’d be delighted to discuss.

Campbell Urquhart

Managing Director

The Urquhart Partnership Ltd.