Average v Excellent

Posted on December 4, 2010 by

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Think of someone who you believe to be average at their job. Now think of someone who is excellent at their job. What differentiates them?

We ask this question a lot in the training sessions and workshops we run and the feedback we typically get looks something like this:

  • Attitude
  • Enthusiasm
  • Confidence
  • Technical knowledge
  • Communication skills
  • Self motivated
  • Outgoing
  • Caring
  • Good with all levels of people
  • Attention to detail
  • Objective
  • Calm
  • Rational

Notice anything about this list?

Almost all of these are behavioural qualities that someone possesses, or their suitability for the job.

Next question we ask is – When you hire someone what tends to be the main things you actually look for in the selection process?

Typically the answer is something like: Skills, Knowledge and Experience, or what you could call someones eligibility for the job.

Here’s the problem – if behavioural attributes (suitability) is the main difference between an average or excellent employee yet most companies hire people for their skills, knowledge and experience (or their eligibility), surely there is a flaw in the thinking if you want to recruit excellent employees?

At The Urquhart Partnership, we aim to recruit for suitability as a priority over eligibility. And it works.

Want to know more? Drop me an email at cu@upwebsite.com and I’d be delighted to discuss.

Campbell Urquhart

Managing Director

The Urquhart Partnership Ltd.